Shipping Policy

Last Updated: 27 July 2026

Thank you for shopping with Trackco4x4. We are committed to getting your order to you as quickly and safely as possible. Please read the following Shipping Policy before placing your order.

Order Processing

• Orders are typically processed and dispatched within 1–3 business days after payment has been received.
• Orders are not dispatched on weekends or Queensland public holidays.
• During product launches, sales, or peak periods, processing times may be longer. If there is a significant delay, we will contact you using the details provided with your order.

Shipping Within Australia

We ship Australia-wide using reputable freight carriers and Australia Post where appropriate.

Delivery timeframes are estimates only and vary depending on your location and the selected shipping service.

Once your order has been dispatched, you will receive tracking information (where available).

International Shipping

Trackco4x4 ships to selected international destinations.

International delivery times vary depending on the destination country, customs processing, and local postal services.

Customers are solely responsible for any import duties, taxes, customs fees, brokerage charges, or other government-imposed charges applicable in their country.

Any delays caused by customs are outside of Trackco4x4’s control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions on selected products or destinations.

Delivery Estimates

Estimated delivery dates are provided as a guide only.

Trackco4x4 cannot guarantee delivery dates and is not responsible for delays caused by freight carriers, weather events, customs processing, natural disasters, industrial action, or other circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address and contact details are correct before completing their order.

If an order is returned to us because an incorrect or incomplete address was provided, the customer will be responsible for any additional shipping costs required to resend the order.

If the parcel cannot be resent and a refund is requested, original shipping charges (where applicable) and any return freight costs may be deducted from the refund.

Authority to Leave

If you authorise the carrier to leave your parcel without a signature, Trackco4x4 is not responsible for loss, theft, or damage after the parcel has been recorded as delivered by the carrier.

Lost, Delayed or Damaged Parcels

If your parcel is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged deliveries, customers should notify us within 48 hours of receiving the parcel and provide:

• Photos of the damaged packaging.
• Photos of the damaged product.
• Your order number.

We will work with the freight carrier to investigate the issue and, where appropriate, arrange a suitable resolution.

Product Packaging

Our products are carefully packaged before dispatch to minimise the risk of damage during transport.

As our products are manufactured from flexible HDPE, minor cosmetic marks, slight curvature, or movement during shipping may occur. These do not affect the performance or durability of the product.

Installation instructions may recommend allowing the guards to sit in the sun before fitting so they naturally return to their intended shape.

Refused Deliveries

If a customer refuses delivery without prior agreement or fails to collect a parcel that is returned to us, any shipping costs, return freight charges, and applicable handling fees may be deducted from any refund.

Returns

Change of Mind:

We generally do not accept returns for change of mind.

If a return is approved at our discretion, the item must:

• Be unused and uninstalled.
• Be returned in its original packaging.
• Be in resalable condition.

Return postage costs are the responsibility of the customer.

Original shipping charges are non-refundable

 

Ownership and Risk

Risk in the products passes to the customer once the order has been delivered to the nominated delivery address or collected by the customer.

Ownership of the goods remains with Trackco4x4 until full payment has been received.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Trackco4x4

Email: trackco4x4@gmail.com

We aim to respond to all enquiries as quickly as possible.