Refund policy
You can always contact us for any return question at trackco4x4@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Where appropriate, we may request photographs or additional information to assess the issue.
If a product is confirmed to be faulty or incorrect, Trackco4x4 will repair, replace or refund the product in accordance with the Australian Consumer Law.
Exceptions / non-returnable items
Certain types of items cannot be returned, like (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trackco4x4@gmail.com.
Incorrect Shipping Details
Customers are responsible for providing accurate shipping information.
Trackco4x4 is not responsible for delays or additional costs resulting from incorrect or incomplete delivery details supplied by the customer.
Returns
We generally do not accept returns for change of mind.
If a return is approved at our discretion, the item must:
- Be unused and uninstalled.
- Be returned in its original packaging.
- Be in resalable condition.
Return postage costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Warranty
Our products are covered by the consumer guarantees provided under the Australian Consumer Law.
Our warranty does not cover:
- Incorrect installation.
- Improper use or abuse.
- Accidental damage.
- Product modifications.
- Normal wear and tear.
Return Process
Before returning any product, please contact us to obtain return instructions.
Products returned without prior contact may delay the assessment process.
Contact:
Trackco4x4 - trackco4x4@gmail.com
If you have any questions about shipping, returns or warranty claims, please contact us using the email address above.